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Remote video monitoring for hospitals, clinics and pharmacies
Extra eyes for parking garages, entrances, satellite clinics and after-hours pharmacies. We watch public and exterior areas only, keep audio off, and call your security desk or facility contact when something needs a response.
The risk
What hospitals and clinics deal with
Hospitals report rising assaults, and parking structures, side entrances and small clinics are hard to staff around the clock. Remote monitoring does not replace officers at an emergency department. It gives the places without them a person watching.
simple assaults per 100 beds reported by hospitals in 2022, up from about 10 per 100 beds in 2012 to 2019.
Source: IAHSS Foundationof all nonfatal workplace injuries from violence in 2018 happened to healthcare workers.
Source: U.S. Bureau of Labor Statisticsthefts per 100 beds reported by hospitals in 2022.
Source: IAHSS FoundationThe camera views that matter most
During setup we agree which of your existing views get the closest attention. These are the ones we usually start with.
- ER and main entrancesArrivals and doors held open
- Ambulance bayAccess and blocked lanes
- Lobbies and waiting roomsPublic areas only
- Parking garages and lotsBreak-ins and loitering at night
- Pharmacy counter and back doorAfter-hours entry
- Loading dockDeliveries and propped doors
- Exterior perimeterSide doors and walkways
Never monitored
- Patient rooms and exam rooms
- Restrooms and changing areas
- Staff locker rooms
- Audio of any kind
What we see, and call you about
- Loitering or suspicious people in garages at night
- Vehicle break-ins and catalytic converter theft
- After-hours entry at clinic or pharmacy doors
- Aggressive behavior at entrances, reported to your in-house security
- Doors propped open
From your camera to your phone
The same four steps, every time something goes wrong.
Seen live
The operator spots the problem on your camera as it happens.
You get a call
We call you or the first person on your list, right away.
We keep watching
We stay on the cameras and follow the instructions you set.
Clip and report
You get the clip, snapshots and a short report.
Answers
What live monitoring can and can’t do
We can
- Add a person watching garages, satellite clinics and after-hours pharmacies
- Call your security desk, facility contact or the people on your call list
- Save clips for your incident reports
We can’t
- Replace on-site officers at an emergency department, where a physical response is needed
- Monitor clinical or private areas. We won't
Privacy and compliance
Not legal advice. Have your counsel confirm the rules that apply to your site.
- HIPAA does not ban security cameras, but footage can become protected health information when it identifies a patient in a care setting. That is why we watch only non-clinical public areas and exteriors.
- Audio is always off. Viewing access is limited to the operators assigned to your site.
- If your compliance team needs a Business Associate Agreement or a security review, raise it before setup and we will work through it with you. Have your counsel confirm what applies to your facility.
Recommended hours for hospitals & clinics
Night Watch covers outpatient clinics and pharmacies after closing. Full Watch suits parking garages and ER exteriors as a supplement to in-house security.
Night Watch
Night only
$199/ month
Per location, after a 7-day free trial
Overnight coverage, set around your closing time. For sites that are busy and staffed by day.
- Live operator on your cameras
- Alarm response calls to your contacts
- Cash office monitoring in covered hours
- Clips and hourly reports on request
- Works with your existing DVR/NVR
Full Watch
24/7, every day
$299/ month
Per location, after a 7-day free trial
Every hour of every day, weekends and holidays included. For sites that never close.
- Live operator on your cameras
- Alarm response calls to your contacts
- Cash office monitoring in covered hours
- Clips and hourly reports on request
- Works with your existing DVR/NVR
Compared with a guard: a 24-hour guard post at a typical $25 an hour costs about $18,250 a month. Full Watch is $299. Run your own numbers
All three plans are available for every site. Compare Night, Extended and Full Watch
Hospitals & clinics: common questions
Is remote monitoring HIPAA compliant?
Compliance depends on what is watched and how footage is handled. We monitor public and exterior areas only, never treatment areas, keep audio off and limit who can view. Ask your counsel to confirm what your facility needs.
Can you replace our security officers?
Not at an emergency department, where physical response matters. We extend coverage to garages, clinics and after-hours sites.
Who do you call?
Your security desk, facility manager or the contacts you list, in the order you set.
Can you monitor several clinics?
Yes. Each location has its own plan and coverage hours.
Do you record or listen to audio?
No. Audio stays off to protect patient privacy and to respect state consent laws.
Sources (6)
- IAHSS Foundation, 2023 Healthcare Crime Survey (2022 data). iahss.org/news/659081/IAHSS-Foundation-Releases-Findings-from-US-He…
- U.S. Bureau of Labor Statistics, Workplace Violence in Healthcare, 2018. bls.gov/iif/factsheets/workplace-violence-healthcare-2018.htm
- Consumer Reports, catalytic converter theft (NICB data). consumerreports.org/money/theft/how-to-prevent-catalytic-converter-…
- Rhombus, hospital security cameras and HIPAA (vendor guidance). rhombus.com/blog/hospital-security-cameras-and-hipaa/
- AccountableHQ, security cameras in hospitals: compliance, placement and patient privacy. accountablehq.com/post/security-cameras-in-hospitals-compliance-pla…
- Reporters Committee for Freedom of the Press, recording laws by state. rcfp.org/introduction-to-reporters-recording-guide/
More industries
Start your free 7-day trial
Tell us about your site. We connect to your cameras remotely, agree the hours and the call list, and start watching.
- Call or text+1 (801) 215-9361
- WhatsApp+92 310 8380207
- CoverageAnywhere in the United States